Return & Exchange Policy
At Ziba Vogue, customer satisfaction is important to us. However, because we operate exclusively online, our return and exchange policy is limited to ensure fairness and product quality.
Return & Exchange Window
- You may request a return or exchange within 2 days of receiving your order.
- Requests made after this time will not be accepted.
Conditions for Return / Exchange
- Items must be unused, unworn, unwashed, and in their original packaging.
- All original tags and labels must be intact.
- Products showing signs of use, damage, or alteration will not be accepted.
Non-Returnable Items
- Sale or discounted items
- Customized or altered products
- Hygiene-sensitive items (such as jewelry, cosmetics, etc.)
How to Request a Return / Exchange
- Contact us within 2 days of receiving your order via our support channel (WhatsApp/email).
- Share your order number and clear photos/videos of the product.
- Send the item back through the same courier service or another courier with tracking at your own expense (unless the item is defective/incorrect).
Refunds
- Refunds are only issued if the item is defective or incorrect.
- In other cases, we offer exchange or store credit only.
- Refunds (if approved) will be processed to the original payment method within 7–10 business days.
Important Notes
- We reserve the right to reject returns that do not meet our conditions.
- Ziba Vogue is not responsible for loss or damage during return shipping.
- This policy applies only to orders placed directly through zibavogue.com.