Welcome to Ziba Vogue. By accessing and using our website www.zibavogue.com, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General
- Ziba Vogue is an online-only fashion store based in Pakistan.
- By purchasing from our website, you agree to comply with these Terms & Conditions, along with our Privacy Policy and Return/Exchange Policy.
- We reserve the right to update or modify these terms at any time without prior notice.
2. Products & Pricing
- We make every effort to display product descriptions, images, and colors as accurately as possible. However, slight variations may occur due to photography, lighting, or screen display differences.
- Prices are listed in Pakistani Rupees (PKR) by default. International visitors may see converted prices depending on their payment provider.
- Prices and availability are subject to change without prior notice.
3. Orders & Payments
- All orders are subject to acceptance and product availability.
- We reserve the right to refuse or cancel an order due to stock issues, pricing errors, or payment verification problems.
- Payment options include Cash on Delivery (COD) within Pakistan and online payment methods where available.
- For international orders, customers are responsible for any customs duties, import taxes, or additional charges applied in their country.
4. Shipping & Delivery
- We aim to process and dispatch orders promptly; however, delivery times may vary due to courier delays or circumstances beyond our control.
- Delivery timelines and charges are shared during checkout.
- Risk of loss or damage passes to the customer once the parcel is handed to the courier.
5. Returns & Exchanges
- Our Return & Exchange Policy applies to all purchases. Customers must request a return or exchange within 2 days of delivery (unless otherwise stated).
- Products must be unused, unworn, and returned in original condition with tags and packaging.
- Certain items (sale products, customized goods, hygiene-sensitive items) are non-returnable.
- Refunds, if approved, will be processed according to our Refund Policy.
6. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Ziba Vogue and may not be reproduced or used without permission.
7. Limitation of Liability
- Ziba Vogue is not responsible for:
- Delays or delivery failures caused by courier companies.
- Color variations due to device screens.
- Misuse, wear, or damage of products after delivery.
- To the fullest extent permitted by law, our liability shall not exceed the total amount paid for the order in question.
8. Contact Us
For any questions, please contact us:
📧 support@zibavogue.com
📱 WhatsApp: +92 314420072